Top 10 BPO Companies in Quezon City: Services, Locations, and Maps

Quezon City has emerged as a thriving hub for business process outsourcing (BPO) companies in the Philippines. With its strategic location, robust infrastructure, and skilled workforce, it has attracted numerous BPO firms offering a wide range of services. Whether you’re looking for customer service support, IT solutions, or specialized back-office operations, Quezon City houses some of the most reputable BPO companies in the country.

In this comprehensive guide, we’ll explore the top 10 BPO companies in Quezon City, detailing their services, specialties, office locations, and providing interactive maps to help you find them easily. This information will be invaluable if you’re considering outsourcing business processes or seeking partnerships with established BPO providers in this dynamic city.

1. Concentrix Philippines

Concentrix has established itself as one of the leading BPO companies in Quezon City, with multiple locations throughout the area. Operating in the Philippines for over 15 years, this global business services company specializes in customer experience solutions and digital transformation services.

Services and Specialties

Concentrix offers a comprehensive range of services including:

• Customer experience management
• Technical support and IT solutions
• Back-office processing
• Digital marketing services
• Analytics and business intelligence
• Content moderation

The company serves various industries including technology, healthcare, financial services, retail, and telecommunications. With over 10,000 employees in their Quezon City locations alone, Concentrix has the capacity to handle large-scale operations while maintaining quality service delivery.

Why Choose This Company?

Concentrix stands out for its innovative approach to customer experience and digital transformation. The company invests heavily in technology and employee training, ensuring that their staff remains at the cutting edge of industry developments. Their extensive global presence provides valuable insights and best practices that benefit their clients.

Additionally, Concentrix has received numerous awards for workplace excellence and service quality, including recognition as one of the best places to work in the Philippines. Their commitment to employee satisfaction translates to lower turnover rates and more consistent service for clients.

Office Location

Concentrix Quezon City (Main Office)
U.P.-Ayala Land TechnoHub, Commonwealth Avenue
Quezon City, Metro Manila, Philippines

2. Teleperformance Philippines

Teleperformance is a global leader in customer experience management with a significant presence in Quezon City. Established in the Philippines in 1996, the company has grown to become one of the largest employers in the BPO sector, with multiple sites across Metro Manila including their major operations in Quezon City.

Services and Specialties

Teleperformance offers a wide array of services including:

• Omnichannel customer support
• Technical assistance
• Sales and acquisition
• Digital business solutions
• Knowledge services
• Risk management and collections

The company serves diverse industries including healthcare, financial services, technology, telecommunications, travel, and retail. Their multilingual capabilities allow them to support customers in over 40 languages, making them an ideal partner for businesses with global operations.

Why Choose This Company?

Teleperformance distinguishes itself through its commitment to innovation and digital integration. The company has developed proprietary technology platforms that enhance customer interactions and provide valuable analytics. Their “High Tech, High Touch” approach combines advanced technology with human empathy to deliver exceptional customer experiences.

The company has consistently been recognized for excellence, receiving numerous awards for best practices in customer service and employee engagement. Their focus on creating a positive work environment results in higher employee retention and better service quality for clients.

Office Location

Teleperformance Quezon City
Eton Centris Cyberpod Corinthian
EDSA corner Quezon Avenue
Quezon City, Metro Manila, Philippines

3. Accenture Philippines

Accenture has maintained a strong presence in the Philippines for over 35 years, with significant operations in Quezon City. As a global professional services company, Accenture provides a wide range of services in strategy, consulting, digital, technology, and operations.

Services and Specialties

Accenture’s service offerings in their Quezon City locations include:

• Business process outsourcing
• Application services
• Cloud solutions
• Artificial intelligence and analytics
• Digital marketing operations
• Finance and accounting services

The company serves clients across various industries including banking, healthcare, telecommunications, retail, and public services. With over 70,000 employees in the Philippines, Accenture has the scale and expertise to handle complex business processes and technology implementations.

Why Choose This Company?

Accenture stands out for its deep industry knowledge and technological expertise. The company invests significantly in research and development, staying ahead of industry trends and innovations. Their global network provides access to best practices and specialized talent that benefit their clients.

The company is also known for its commitment to sustainability and corporate social responsibility. Accenture has been recognized as one of the most diverse and inclusive workplaces in the Philippines, reflecting their values-driven approach to business.

Office Location

Accenture Quezon City
Eastwood City Cyberpark
Bagumbayan, Quezon City
Metro Manila, Philippines

4. TaskUs Philippines

TaskUs has established itself as one of the most innovative BPO companies in the Philippines, with a significant presence in Quezon City. Founded in 2008, the company has grown rapidly by focusing on supporting high-growth technology companies and disruptive businesses.

Services and Specialties

TaskUs offers a range of services including:

• Customer experience
• Content security and moderation
• AI operations and data annotation
• Trust and safety solutions
• Consulting and technology services
• Back-office support

The company primarily serves digital-first businesses, including social media platforms, e-commerce companies, fintech firms, and sharing economy businesses. Their expertise in supporting innovative business models makes them particularly valuable for technology-driven companies.

Why Choose This Company?

TaskUs differentiates itself through its unique company culture and focus on employee experience. The company is known for its vibrant, engaging workspaces and comprehensive employee benefits. This approach has resulted in industry-leading employee retention rates and consistently high service quality.

Additionally, TaskUs has developed specialized expertise in content moderation and trust and safety services, which are increasingly important for online platforms. Their experience working with leading technology companies has given them valuable insights into best practices for managing user-generated content and protecting online communities.

Office Location

TaskUs Quezon City
Vertis North Corporate Center
North Avenue, Quezon City
Metro Manila, Philippines

5. Sitel Philippines

Sitel (now part of Foundever following a merger with Sykes) has been operating in the Philippines since 2000 and maintains significant operations in Quezon City. As a global customer experience management provider, Sitel delivers services for some of the world’s most recognized brands.

Services and Specialties

Sitel’s service offerings include:

• Customer care and technical support
• Sales and retention
• Social media customer service
• Back-office processing
• Analytics and insights
• Training and talent solutions

The company serves diverse industries including telecommunications, healthcare, financial services, retail, travel, and technology. Their multilingual capabilities and 24/7 operations make them suitable for businesses with global customer bases.

Why Choose This Company?

Sitel distinguishes itself through its focus on creating personalized customer experiences. The company utilizes advanced analytics and customer journey mapping to optimize interactions and improve satisfaction. Their “MAX” (My Associate Experience) approach emphasizes employee engagement as a driver of customer satisfaction.

Following the merger with Sykes to form Foundever, the company now offers even greater global reach and enhanced capabilities. Their combined expertise and resources provide clients with access to best practices from two industry leaders.

Office Location

Sitel Quezon City
Eton Cyberpod Corinthian
Ortigas Avenue, Quezon City
Metro Manila, Philippines

6. IBM Philippines

IBM has maintained a strong presence in the Philippines since 1937, with significant operations in Quezon City. As a global technology and consulting company, IBM offers a wide range of business process outsourcing services alongside its technology solutions.

Services and Specialties

IBM’s BPO services in Quezon City include:

• Finance and accounting outsourcing
• Human resources outsourcing
• Supply chain management
• Customer relationship management
• Application management services
• IT infrastructure management

The company serves clients across various industries including banking, healthcare, retail, telecommunications, and manufacturing. Their deep industry knowledge and technological expertise allow them to deliver integrated solutions that address complex business challenges.

Why Choose This Company?

IBM stands out for its combination of business process expertise and technological innovation. The company leverages advanced technologies such as artificial intelligence, cloud computing, and data analytics to enhance business processes and drive digital transformation.

With over 80 years of experience in the Philippines, IBM has developed a deep understanding of the local business environment and talent pool. Their global resources and local expertise make them an ideal partner for businesses seeking to optimize their operations and embrace digital innovation.

Office Location

IBM Philippines
IBM Plaza, Eastwood City Cyberpark
Bagumbayan, Quezon City
Metro Manila, Philippines

7. Alorica Philippines

Alorica has established a significant presence in the Philippines, with major operations in Quezon City. As one of the largest BPO companies globally, Alorica provides customer experience solutions for clients across various industries.

Services and Specialties

Alorica offers a comprehensive range of services including:

• Customer care and support
• Technical support
• Sales and revenue generation
• Content moderation
• Back-office processing
• Healthcare solutions

The company serves diverse industries including telecommunications, healthcare, financial services, retail, and technology. Their expertise in customer experience management makes them particularly valuable for businesses focused on enhancing customer satisfaction and loyalty.

Why Choose This Company?

Alorica distinguishes itself through its focus on creating insanely great customer experiences. The company combines operational excellence with a people-first approach, recognizing that engaged employees deliver better customer service. Their proprietary methodologies and technologies help optimize customer interactions across all channels.

As the largest minority-owned BPO provider globally, Alorica brings a unique perspective to diversity and inclusion. The company has received numerous awards for its workplace practices and commitment to corporate social responsibility.

Office Location

Alorica Quezon City
Cubao, Quezon City
Metro Manila, Philippines

8. TELUS International Philippines

TELUS International Philippines has established a strong presence in Quezon City, offering digital customer experience and digital IT solutions. Operating in the Philippines since 2005, the company has grown to become one of the leading BPO providers in the country.

Services and Specialties

TELUS International offers a wide range of services including:

• Customer experience and support
• Content moderation and trust and safety
• AI data solutions
• Digital IT solutions
• Digital strategy and consulting
• Healthcare solutions

The company serves various industries including technology, gaming, e-commerce, financial services, telecommunications, and healthcare. Their focus on digital transformation and innovation makes them particularly valuable for technology-driven businesses.

Why Choose This Company?

TELUS International distinguishes itself through its unique company culture and focus on employee well-being. The company is known for its “caring culture” and comprehensive benefits, which have resulted in high employee satisfaction and retention rates. Their approach to corporate social responsibility includes significant community involvement and environmental initiatives.

The company has received numerous awards for workplace excellence and service quality, including recognition as one of the best employers in the Philippines. Their commitment to creating a positive work environment translates to better service quality and customer satisfaction.

Office Location

TELUS International Philippines
UP-Ayala Land TechnoHub
Commonwealth Avenue, Quezon City
Metro Manila, Philippines

9. Sutherland Global Services Philippines

Sutherland Global Services has maintained a significant presence in the Philippines since 2005, with major operations in Quezon City. As a process transformation company, Sutherland combines process expertise, technology, and analytics to deliver improved business outcomes for clients.

Services and Specialties

Sutherland offers a comprehensive range of services including:

• Customer experience management
• Back-office processing
• Digital transformation services
• Analytics and AI solutions
• Finance and accounting services
• Healthcare solutions

The company serves various industries including healthcare, banking and financial services, insurance, telecommunications, retail, and technology. Their integrated approach to business process transformation makes them particularly valuable for organizations seeking to optimize their operations.

Why Choose This Company?

Sutherland distinguishes itself through its focus on process transformation and innovation. The company combines human expertise with advanced technologies such as artificial intelligence, robotic process automation, and analytics to redesign business processes and improve outcomes.

With over 15 years of experience in the Philippines, Sutherland has developed a deep understanding of the local business environment and talent pool. Their global resources and local expertise make them an ideal partner for businesses seeking to optimize their operations and embrace digital transformation.

Office Location

Sutherland Global Services
Eastwood City Cyberpark
Bagumbayan, Quezon City
Metro Manila, Philippines

10. Digital Minds BPO

Digital Minds BPO has established itself as one of the fastest-growing BPO companies in the Philippines, with operations in Quezon City. Specializing in providing exceptional customer service and support to global businesses, Digital Minds BPO offers a comprehensive range of outsourcing solutions.

Services and Specialties

Digital Minds BPO offers a wide array of services including:

• Customer service and support
• Data entry and processing
• Telemarketing and lead generation
• Order taking and processing
• Content moderation
• Back-office support

The company serves various industries including e-commerce, retail, technology, healthcare, and financial services. Their flexibility and customized approach make them particularly valuable for small to medium-sized businesses seeking outsourcing solutions.

Why Choose This Company?

Digital Minds BPO distinguishes itself through its focus on delivering exceptional customer experiences and its commitment to quality. The company emphasizes the importance of doing things right as the key to success, ensuring that clients receive consistently high-quality service.

As a relatively newer player in the BPO industry, Digital Minds BPO offers a fresh perspective and innovative approaches to customer service and support. Their agility and responsiveness make them particularly suitable for businesses that value flexibility and personalized service.

Office Location

Digital Minds BPO
Cubao, Quezon City
Metro Manila, Philippines

Comparing the Top BPO Companies in Quezon City

When selecting a BPO partner in Quezon City, it’s important to consider various factors that align with your business needs. Each of the top 10 BPO companies we’ve profiled offers unique strengths and specializations.

For large enterprises seeking comprehensive solutions, companies like Accenture, IBM, and Concentrix offer the scale, expertise, and global resources needed to handle complex operations. These providers excel in digital transformation, technology integration, and delivering consistent customer experiences across multiple channels and markets.

Businesses with specialized needs might find better alignment with companies like TELUS (content moderation), TaskUs (digital-native businesses), or Sutherland (process transformation). These providers have developed deep expertise in specific areas and can deliver superior results in their domains of specialization.

Small to medium-sized enterprises often benefit from the flexibility and personalized approach offered by companies like Digital Minds BPO. These providers can tailor their services to meet specific business requirements and often offer more competitive pricing for smaller operations.

Conclusion: Finding Your Ideal BPO Partner in Quezon City

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