Your Journey

From First Call to Full Speed

Two pathways to scale: place a dedicated Filipino VA, or build a fully managed contact center from 10 seats. Both run on the same operations playbook below.

Discovery

A 15-minute scoping call, not a sales pitch. We learn what's eating your time, your channel mix (voice, chat, email, ticket), your compliance needs and your volume, so we can recommend either a dedicated VA or a 10+ seat contact center team.

Role or seat scoping Channels & compliance Timezone alignment

Matching or Team Build

For a VA placement, we shortlist 2 to 3 skills-tested candidates and you interview them free. For a contact center, we recruit a full 10+ seat team with a dedicated team lead and QA, vetted for your vertical and channel mix.

Skills-tested & vetted Background checked Free VA interviews / team proposal

Onboarding

Your VA or contact center team gets guided onboarding: tool and platform setup, SOPs, scripts and call flows, compliance training and Week 1 milestones. Productive from day one, not day thirty.

Tool & platform setup SOPs, scripts & call flows Week 1 goals defined

Operations

This is where we're different. We don't disappear after launch. Your VA or contact center team is monitored daily, coached weekly and supported continuously, with a dedicated team lead and Claude AI assistance on every interaction, so you never have to micromanage.

Built In-House

Meet Trckr — Our Time Tracker

Hours, activity, screenshots, and apps — all on our own servers. Your VA's time is captured by software we built, hosted on infrastructure we own. No third-party SaaS sitting between you and your team.

Replacing Hubstaff for all clients on May 11, 2026
Trckr · Desktop Agent

Live, interactive sample. The real agent runs on your VA's Windows machine — auto-updates, offline-resilient, privacy-first.

Your View

Your Client Dashboard, Live

Every client gets a real-time performance dashboard fed by Trckr. Hours, activity %, screenshots, weekly AI summaries — no guesswork.

dashboard.armasourcing.com

Interactive demo with sample data. Your dashboard will show your actual team's real-time performance.

What Makes Us Different

We Run Your Team. You Run Your Business.

Every engagement, whether a single VA or a 10-seat contact center, includes ongoing operational support, not just a handoff.

Daily QA Monitoring

Automated quality checks on your VA's work output — every single day. Issues are flagged before they reach you.

Trckr Time Tracking

Our in-house tracker captures hours, activity %, screenshots, apps, and URLs — so you see exactly what you're paying for. Replaces Hubstaff May 11, 2026.

Weekly Team Townhalls

Your VA joins our weekly team sessions for skill development, best practices, and performance coaching.

Performance Check-ins

Regular performance reviews with actionable feedback. Your VA improves every month — not plateaus.

Included With Every Hire

110-Day Guarantee Free replacement if not satisfied
QA Agent Monitoring Daily automated quality checks
Trckr Time Tracking Our in-house tracker (replaces Hubstaff May 11, 2026)

Choose Your Path

One dedicated VA, a small managed team, or a full contact center. The process above adapts to your scale.

Hire a Dedicated VA

One pre-vetted Filipino VA matched to your exact needs. You manage, we support.

  • Matched within 1 week
  • 110-Day Perfect Hire Guarantee
  • Top 3% Filipino talent
Find My VA →

Get a Managed Team

2 to 5 VAs with a team lead, built-in QA, and weekly performance reports. We run it.

  • Dedicated team lead included
  • Daily QA + weekly reports
  • Zero management overhead
Build My Team →

Build a Contact Center

Managed Filipino contact center from 10 seats. Compliance-ready, omnichannel, Claude AI powered.

  • From 10 seats, 24/7 coverage
  • Dedicated team lead + daily QA
  • 19 regulated verticals covered
Explore Contact Center →

Ready to Start?

Book a free 15-minute discovery call. No fees until you hire. No contracts. Just results.

Book a FREE Discovery Call