Real Impact in 90 Days, Or We Make It Right.
We don't just fill a seat and disappear. If your VA isn't delivering the measurable impact we agreed on in the first 90 days, we move fast: first a free replacement, and if we still can't deliver, a refund of the fees for that period. Clear terms, set together up front.
Hire With Zero RiskThree Steps. Total Protection.
The 90-Day Impact Guarantee is built into every engagement automatically. There's nothing to opt into.
Set KPIs Together
In Week 1, we work with you to define what "measurable impact" looks like for your role, whether that's tasks completed, time saved, revenue supported, or specific deliverables. We write it down together so there's no ambiguity.
VA Delivers for 90 Days
Your VA works against the agreed KPIs with full Armasourcing support. We check in at Day 30 and Day 60 to course-correct early if needed. Monthly performance reviews are built in, not optional.
Results, or We Make It Right
At Day 90 we review performance against the KPIs we set together. If your VA hasn't delivered and coaching hasn't closed the gap, we replace them free. If a replacement still can't deliver the agreed impact, you can request a refund for that period. Your investment stays protected.
A 30-Day Window Expires Before You Learn the Truth
Most staffing agencies offer a 30-day replacement window. We think that protects the agency, not you.
Days 1-30: Fit
Your VA learns your tools, your tone, and your workflows. In month one you can judge attendance, communication, and attitude, but not yet true output. This is exactly where a typical 30-day guarantee runs out.
Days 31-60: Proficiency
Tasks that took an hour take twenty minutes. Your VA starts working ahead of instructions instead of waiting for them. This is where speed, accuracy, and autonomy become measurable against the KPIs set in Week 1.
Days 61-90: Impact
With ramp-up complete, you can fairly evaluate what actually changed: the workload moved off your plate, the KPIs hit consistently, the processes documented and owned. That is what our guarantee measures, so that is how long it runs.
A replacement guarantee should cover the period where real performance shows up. Ninety days does. It also matches how we manage every placement, with structured reviews at Day 30, Day 60, and Day 90, so the guarantee and the management system reinforce each other. New here? Start with how the managed service works, or compare every protection on the guarantee hub, including the separate 110-Day Perfect Hire Guarantee program.
What's Covered
We believe in full transparency. Here's exactly what this guarantee includes, and what we need from you to make it work.
- ✓Failure to complete agreed task types consistently
- ✓Missed KPIs that were documented at Week 1
- ✓Persistent communication issues after coaching
- ✓Quality of work falling below agreed standard
- ✓Repeated missed deadlines with no improvement
- ◈Set KPIs with us in Week 1 so impact is measurable
- ◈Give the VA the tools, access, and timely feedback to perform
- ◈Use your Operations Manager and QA reviews along the way
- ◈Let us place a replacement before any refund
- ◈Make any refund request in writing within 15 days of the Day 90 review
The 90-Day Roadmap
Four structured checkpoints that keep your VA on track and your guarantee active throughout the engagement.
Ramp-Up
KPIs set, tools provisioned, workflows documented, VA fully briefed on brand and expectations.
First Check-In
Structured performance review. Early wins celebrated, any friction addressed, KPIs confirmed or refined.
Mid-Point Review
Full KPI progress review. Coaching if needed. Trajectory assessment to ensure Day 90 success.
Impact Assessment
Final evaluation against agreed KPIs. Results confirmed, or we begin a replacement, with a refund for that period if we still can't deliver.
What "Impact" Looks Like by Role
Impact is always defined with you in Week 1. Here are the kinds of observable outcomes clients typically set as KPIs.
Admin & Executive Support
Inbox triaged to an agreed standard every day. Calendar conflicts caught before they happen. Travel, invoicing, and data entry handled on schedule. Recurring reports delivered without reminders. SOPs documented as your VA goes.
Customer Service
Tickets and calls answered inside agreed response windows. Escalations routed correctly. QA scores holding above the bar week after week. For multi-agent teams, see how we run managed contact center pods.
Marketing Support
Content calendar published on schedule. Listings, posts, and campaigns executed to spec. Weekly performance reporting delivered on time. Design and copy tasks turned around inside agreed service levels.
Why Problems Get Caught Long Before Day 90
The guarantee is the backstop, not the system. Every Armasourcing VA works with daily time tracking and receives a weekly QA score against role-specific criteria, reviewed by a dedicated Operations Manager. When a score dips or output slows, coaching starts that week, not at the exit interview. This is why most issues are resolved at the Day 30 check-in, and why across 372+ placements replacements are the exception rather than the routine.
Planning your first hire? Estimate team cost with the VA cost calculator, and remember that hiring itself is covered by our 5-7 day placement guarantee with nothing due before your VA starts.
Why We Can Afford This
The guarantee isn't a marketing gimmick, it's a reflection of how we hire and how we operate.
Top 3% Talent
We reject 97% of VA applicants. By the time a candidate reaches you, they've passed skills testing, a structured interview, communication evaluations, and background verification. The bar is genuinely high.
Ongoing Support
We don't place and disappear. Your VA has a dedicated Armasourcing account manager available throughout the engagement. Performance issues get caught at Day 15, not Day 89.
Aligned Incentives
Our business only grows if your VA succeeds long-term. Replacements cost us money. The best way for us to avoid triggering this guarantee is to match you right the first time, which is exactly what we optimize for.
Frequently Asked Questions
Our Other Guarantees
Every engagement with Armasourcing is backed by three guarantees working together.
Hire in 5 to 7 Days
From discovery call to VA first day in under a week. We've built the systems to make it happen without cutting corners on quality.
Zero Deposit
Start the entire hiring process without paying a single cent upfront. First payment is made on Day 1 or 2 of your VA starting work, not before.
Hire With Zero Risk.
90 days to prove your VA's value, or we make it right at our cost. Book your free discovery call today.
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