Live Chat & Messaging Outsourcing
Your customers want answers on the channel they are already using. Armasourcing runs managed live chat and messaging teams that handle website chat, SMS, and WhatsApp in real time, so visitors convert and customers stay.
Where Live Chat Goes Wrong
A chat widget no one staffs is worse than no widget at all. Here is what unmanaged chat looks like.
Slow or No Replies
Visitors expect a reply in seconds. A chat that sits unanswered for minutes loses the sale and dents trust.
Concurrency You Cannot Staff
One agent can hold several chats at once, but only with training and the right staffing. In-house teams rarely have the headcount.
Inconsistent Answers
Without a managed team, canned responses, and QA, chat quality is a coin flip across agents and shifts.
Why Brands Outsource Live Chat to Armasourcing
Live chat is now the channel customers reach for first, and it directly affects conversion. A staffed, responsive chat turns browsers into buyers and questions into resolutions. An unstaffed widget just collects missed messages.
Armasourcing runs a managed live chat and messaging desk for you, starting at ten seats: trained agents handling concurrent chats across your website, SMS, and WhatsApp, working inside Intercom, Zendesk, Tidio, LiveChat, or your platform of choice. A Team Lead owns coverage and quality, with daily QA on response time, resolution, and tone.
Blend chat with inbound voice and email and ticketing for a complete omnichannel desk. Book a call to scope your chat team.
If you only need one or two people to cover chat, our customer service VA service may suit you better than a full managed desk.
Every Channel Your Customers Use
Website Live Chat
Real-time chat on your site that answers pre-sales and support questions before visitors bounce.
SMS & WhatsApp
Conversational support and order updates on the messaging apps your customers already use.
Social DMs
Instagram, Facebook, and X direct messages handled in one queue alongside your other channels.
Proactive Chat
Triggered invitations on key pages that lift conversion by reaching visitors at the right moment.
Your Biggest Bottlenecks, Solved
Stop doing everything yourself. Here's exactly what your Filipino specialist takes off your plate from day one.
Concurrent Chat Handling
Trained agents manage multiple conversations at once without dropping quality or speed.
Pre-Sales & Conversion
Answering buying questions in the moment to turn site visitors into customers.
Platform Native
Agents work in Intercom, Zendesk, LiveChat, Tidio, Gorgias, and your existing chat stack.
Dedicated Team Lead
Coverage, scheduling, and coaching owned by a Team Lead so chat is always staffed.
Macros & Knowledge Base
Consistent, on-brand answers using your canned responses and help content, refined over time.
Chat QA & Reporting
Reporting on first-response time, resolution, CSAT, and chat-to-conversion, monitored daily.
In-House vs Outsourced: How a Managed Contact Center Compares
See how a managed contact-center team stacks up against the alternatives.
| In-House Team | Freelancers / Small BPO | Armasourcing Managed CC Best value | |
|---|---|---|---|
| 10+ trained, dedicated seats | |||
| Omnichannel (voice, chat, email, tech) | Partial | ||
| 24/7 & after-hours coverage | Costly | ||
| Compliance-ready (HIPAA, PCI, TCPA, GLBA, FERPA) | Varies | ||
| Daily QA, monitoring & reporting | Varies | ||
| Recruiting, training & payroll handled for you | |||
| Fast, managed onboarding | Varies | ||
| 60-70% lower cost vs onshore | Varies |
Build Your Contact
Center Team
Tell us your channels, volume and compliance needs and we'll send a custom quote for a managed team, starting at 10 seats.
- Managed teams from 10 seats
- Omnichannel voice, chat, email & tech support
- Compliance-ready agents, 24/7 coverage
- Claude AI-powered, fast onboarding
Thanks, !
We've received your details and will send your custom contact-center quote shortly. Check your inbox.
📅 Book a Call NowWho This Is For
E-commerce & DTC
Stores that lose carts to unanswered pre-sales questions and need fast, staffed chat.
SaaS & Tech
Products that need in-app and website chat for onboarding, support, and expansion.
Lead-Gen Sites
Service businesses that convert more enquiries when chat captures and qualifies in real time.
High-Traffic Brands
Sites with chat volume that one or two people simply cannot cover reliably.
How It Works
Book A Free Discovery Call
Share your objectives and pain points with our expert outsourcing consultants.
We Recruit Only The Best
Our dedicated recruitment team takes care of the thorough screening and evaluation process.
Enjoy Time Freedom
Delegate Your Daily Tasks To Your New Offshore Team!
We Manage The Rest
Let Us Handle Payroll, Benefits, Training, And Quality Assurance For You.
What You Can Expect
Every Armasourcing contact-center engagement comes with a dedicated team lead, daily QA monitoring, and clear reporting, so you always know how your team is performing.
- Faster first-response times across chat and messaging
- Higher chat-to-conversion on key pages
- Consistent, on-brand answers across every shift
- Messaging channels finally staffed and unified
- Daily reporting on response time and CSAT
Frequently Asked Questions
What is live chat outsourcing?
It is having a trained, managed team handle your website chat and messaging in real time. Armasourcing recruits, trains, and runs the team for you from ten seats, with a Team Lead and daily QA, rather than leaving chat to whoever is free.
Which chat platforms do you support?
Intercom, Zendesk, LiveChat, Tidio, Gorgias, HubSpot, and most major chat and messaging tools, plus SMS and WhatsApp.
How fast do you respond to chats?
We staff to a first-response target, typically under 30 seconds, and tune staffing to your traffic patterns and peak hours.
Do I need a full team for chat?
Managed chat desks start at ten seats. If your chat volume only needs one or two people, our customer service VA service is a better fit.
Can chat be blended with voice and email?
Yes. Most clients run chat as part of a blended omnichannel desk alongside voice and email and ticketing.
More Support Channels
Inbound Call Center
Managed inbound voice teams for customer service, order support, and help lines, with speed-to-answer and first-call-resolution discipline.
Inbound Call CenterOutbound Call Center
Outbound teams for retention, win-backs, surveys, lead qualification, and B2B appointment setting, run TCPA-aware.
Outbound Call CenterEmail & Ticketing
Tier-1 and Tier-2 ticket resolution in Zendesk, Freshdesk, Intercom, and HubSpot, run as a managed queue.
Email & TicketingTechnical Support
Tier-1 and Tier-2 product and IT help desk support with escalation handling for software and hardware.
Technical Support24/7 & After-Hours
Overnight, weekend, and follow-the-sun coverage so your customers always reach a live agent.
24/7 & After-HoursBuild Your Live Chat Team
Tell us your channels, volume, and compliance needs and we will send a custom quote for a managed team, starting at 10 seats.