Built To Serve.
Trained To Deliver.
Powered By Filipino Talent.
Armasourcing is a remote staffing company built on one mission: remote teams that actually deliver. We recruit, train, and manage Filipino virtual assistants and managed contact center teams for businesses across the United States, Australia, the United Kingdom, and New Zealand. We do not place people and collect a fee. We train them, support them, and stay accountable for the result.
A Better BPO, Not a Bigger One
Armasourcing began as a virtual assistant company: one founder, a handful of placements, and clients who needed dependable remote support but could not yet justify hiring for it in house. The company grew one relationship at a time.
- One founder
- No outside investment
- One relationship at a time
Most of what frustrates people about outsourcing is not structural. It is convention: software rented rather than owned, training compressed to protect margin, and accountability that thins out once the invoice clears.
So we kept what this industry genuinely does well and rebuilt the parts that consistently fail the people doing the work. What that looks like in practice is below.
The ambition was never to build a larger BPO, but a better one.
Eli Gutilban, Founder & CEO
The difference shows up in what we build ourselves
Rather than reselling somebody else's software, we build our own. Owning the tools is what lets us train people properly, measure what actually matters, and stay accountable to you in a way a reseller never can.
Arma Tracker
Our own time and attendance system, so the hours you pay for are hours that were honestly worked.
Onboarding & Training Hub
Every new hire completes a real structured program with modules and assessments, not a folder of links.
Performance Dashboards
Quality is something we measure honestly and show you, rather than something we assert in a sales call.
AI Inside All of It
Summaries, flags, and risks surface on their own instead of sitting in a log waiting for somebody to notice.
AI plus human. Never AI instead of human.
We are building this company in the age of AI, and we treat that as an advantage. Our talents are equipped with AI tools and expected to use them well, so drafting, research, and reporting move faster. The judgment stays theirs.
Where AI carries the load
- First drafts, rewrites, and formatting
- Research and summarizing long material
- Pattern spotting across data and records
- Routine, repetitive, high volume steps
What stays human
- Judgment, and knowing when something is wrong
- Your customer relationships and the trust in them
- Accountability for everything that goes out
- Care, context, and reading the room
What that buys you is not a shorter day. It is more of your team's attention on the parts of the work that actually require a person.
Need more than one assistant?
As our clients grew, so did what they needed from us. Our managed contact center teams handle inbound calls, outbound campaigns, live chat, email, and 24/7 support, from a single seat to a full team.
Most providers give you an account manager.
We give you an org chart.
Ask a staffing company who is responsible when something goes wrong and you usually get a name that changes every quarter. Here is ours, and it does not change. Two delivery lines, deliberately built differently, because a contact center team and a dedicated assistant do not need the same kind of support.
Eli Gutilban is the founder and CEO of Armasourcing, where he builds and manages Filipino teams for businesses across the US, UK, Australia, and New Zealand. He came up through the outsourcing industry itself, and now makes the case that its most expensive failure is also its most fixable: accountability that quietly ends the moment the invoice clears.
That view shaped how the company runs. Vet properly, train longer than the industry norm, manage actively, and stay on the hook for the outcome. It is a deliberately harder business to operate, and it is the reason clients stay.
Upwork Top Rated Plus, 97 percent job success, and more than 7,700 billed hours. He remains personally involved in every client decision and every hire.
Anne Louisse Nuguid heads our contact center, overseeing the teams that handle customer conversations for our US clients.
She focuses on recruitment, training, and quality assurance, and on developing agents who deliver consistent service across client accounts.
- Team Lead on every shiftGrades and coaches calls the same day, takes the escalation the agent could not resolve.
- Customer service repsStaffed as a team, from a single seat to full 24/7 coverage.
Allyza Frondoza works across operations and marketing, helping teams stay organized, improve day to day processes, and keep projects moving forward.
She focuses on team performance, quality, communication, and marketing efforts that support the company’s growth.
- Your assistant, one to oneAssigned to your business only. No shared pools, no rotating cover.
- No team lead layer, by designYou direct the work day to day. Management support sits above, not between you.
Escalation is short and it runs one way. A rep reaches their team lead, an assistant reaches you, and either one reaches a manager and then Eli. Nobody waits in a ticket queue to be heard.
Six Values. Embedded in Our DNA.
These are not posters on a wall. We hire against them, coach against them, and part ways over them when it comes to that.
Stewardship
Your business, your customers, your data, and your reputation are entrusted to us. We look after all of it as carefully as the person who built it would.
Ownership
We do not wait to be told. If something is broken, we fix it or flag it, and we take responsibility for outcomes, not for looking busy.
Resourcefulness
We work the problem before we escalate it. Documentation checked, obvious things tried, and findings in hand before we ever bring you a question.
Reliability
Show up when we said we would. Deliver when we said we would. Almost everything else follows from being a team you can count on.
Proactiveness
We say it early. The risk gets flagged before it lands, and the update arrives before you have to chase it. Waiting to be asked is the expensive option.
Growth
Every talent we place is trained, coached, and measured monthly. Feedback gets applied, not just heard. That is why our training runs longer than the industry norm.
From Solo Founders to Scaling Agencies
Our clients come from the United States, Australia, the United Kingdom, and New Zealand. Here's who we work best with.
Agency Owners
Scaling fulfillment and delivery without the overhead.
Local Businesses
Local SEO + back-office help to win more customers nearby.
Coaches & Solopreneurs
Your right-hand operator so you can focus on what you do best.
Faith-Driven Founders
Mission-aligned, values-based support for purpose-driven businesses.
Business as a Platform for Good
10% of our revenue is donated to churches, youth ministries, and community outreach efforts across the Philippines.
We run Armasourcing on the conviction that a business is held in trust rather than simply owned. Part of what the company earns is directed outward by design, not as an afterthought. When you work with us, you're not just growing your company. You're part of a mission that invests in Filipino communities, supports local ministries, and creates meaningful employment.
Learn More About Our ImpactRisk-Free Guarantees
Day Perfect Hire
Free replacement if your VA isn't the right fit within 110 days. No questions asked.
Day Impact or Refund
We work until you see measurable impact, or we issue a refund. That's our commitment.
Zero Deposit
Interview first. Pay only when you hire. No upfront costs, no risk to get started.
Ready for a Team That Actually Delivers?
Book a free discovery call and we will show you exactly how we recruit, train, and manage your team.
