SketchUp + V-Ray Outsourcing: When It's Worth It
SketchUp + V-Ray is the workhorse stack for small-to-mid-size architecture and interior design firms, fast modeling, photorealistic rendering,…
Read Article
Hospitality Virtual Assistant for Hotels & Resorts
Hire a Filipino hospitality virtual assistant to handle reservations, guest messaging, OTA listings, reviews, and back-office admin, fully managed by Armasourcing so your front desk can focus on the guests who are actually standing in front of it.
Reservations & Guest Messaging
OTA & Channel Management
Reviews & Reputation
Back-Office Admin & Reporting
110-Day
Perfect Hire Guarantee
AI
Powered Matching
Zero
Deposit Required
Your Front Desk Cannot Answer the Phone and the Guest at the Same Time.
Roughly 1.9 million people work in US accommodation according to the Bureau of Labor Statistics, and independent hotels, inns, and resorts have spent years short-staffed at the desk. The guest in the lobby gets the attention; the reservation call, the Booking.com message, the review that needs a reply, and the group inquiry all wait. Every one of those is revenue or reputation leaking while the team does the job in front of them.
A dedicated hospitality virtual assistant from the Philippines picks up that remote work. The Philippines has one of the deepest hospitality talent pools in the world, with hotel and tourism graduates who speak fluent English and already know Cloudbeds, Mews, Opera, SiteMinder, and the OTA extranets. Manila’s working day covers the US night, so late inquiries get a human answer and the morning shift starts with a clean inbox.
Armasourcing recruits, vets, and manages your VA end to end. If you run short-term rentals rather than a hotel, see our Airbnb and short-term rental VAs. For a full inbound reservations team, see our travel and hospitality contact center.
1.9M
US accommodation workers, most of them on the floor
US Nights
Inquiries answered live from Manila's working day
110 Days
Perfect Hire Guarantee
What We Handle For You
Your Biggest Bottlenecks, Solved
Stop doing everything yourself. Here's exactly what your Filipino specialist takes off your plate from day one.
Reservations & Guest Messaging
Inquiry calls and emails answered, bookings and modifications entered in your PMS, pre-arrival and post-stay messages sent, and special requests passed to the team.
OTA & Channel Management
Listings kept consistent across Booking.com, Expedia, Airbnb, and your direct site, rates and availability updated per your revenue rules, and extranet messages handled.
Reviews & Reputation
Every TripAdvisor, Google, and OTA review answered in your voice within a day, recurring complaints summarized for management, and guest feedback logged.
Back-Office Admin & Reporting
Group and event inquiries qualified, invoices and vendor paperwork prepared, occupancy and ADR reports compiled, and the GM's inbox kept organized.
Who This Is For
Independent Hotels & Inns
Properties with a small front office team that cannot cover phones, messages, and the lobby at once.
Boutique Resorts & Lodges
Destination properties with high-touch guest communication and seasonal inquiry spikes.
Hotel Management Groups
Operators running several properties who need reservations and reputation handled consistently across all of them.
Hostels, Glamping & Alternative Stays
Lean operations selling through OTAs that need listings, messaging, and reviews kept sharp without adding on-site staff.
Why Work with Armasourcing
We're a Filipino-led, mission-driven growth partner specialising in operational and marketing support.
110-Day Perfect Hire Guarantee
Not the right fit? We replace them free.
Exclusive for Full-Time VAs
ArmaOPS+ AI Toolkit
Your VA already knows Claude AI and VS Code from day one.
Learn more →Daily Execution, Not Monthly Reports
Daily time tracking and weekly QA reports, so you always know what got done.
Our Process
How It Works
Discovery Call
We map your property, your PMS and channel manager, your inquiry volume, and the hours where guests currently go unanswered.
VA Matching
We shortlist VAs with hotel front office, reservations, or OTA management experience. You review profiles and interview your top choices.
Onboarding & Setup
Your VA learns your PMS, your rate rules, your brand voice, and your escalation list in the first week, guided by our onboarding team.
Ongoing Support
Regular check-ins and Armasourcing backup coverage keep reservations and guest communication consistent through peak season.
Sound Familiar?
Is This You Right Now?
Every growing business hits this wall. Here's what changes when you stop trying to do it all alone.
BEFORE
Doing It All Yourself
- Reservation inquiries wait while the lobby is busy
- OTA listings and rates drift out of sync
- Reviews go unanswered and reports go unwritten
AFTER
With Armasourcing
- Every reservation inquiry answered by a person, including overnight
- OTA listings and rates consistent across every channel
- Reviews answered within 24 hours
- Front desk staff focused on the guests in the building
Guaranteed Results
What You Can Expect
Every Armasourcing engagement comes with clear deliverables, proactive communication, and our 110-Day Perfect Hire Guarantee, so you never wonder if it's working.
- Every reservation inquiry answered by a person, including overnight
- OTA listings and rates consistent across every channel
- Reviews answered within 24 hours
- Front desk staff focused on the guests in the building
Real client feedback
What working with us actually looks like.
Liz ran a solo counselling practice in Australia. Karen was her dedicated Armasourcing assistant: inbox, bookings and client follow-ups, handled across the timezone gap. Every engagement gets reviewed the same honest way.
Resources
Learn More About Hospitality Virtual Assistant for Hotels
Explore our latest articles and guides to help you get the most from your virtual assistant.
10 Best Outsourced SDR Companies Compared (2026)
The best outsourced SDR companies in 2026 are Armasourcing, Belkins, CIENCE, SalesRoads, Martal Group, Callbox, memoryBlue, Leadium, Superhuman…
Read Article
What Is Staff Augmentation? A Guide for Non-Tech Teams
Staff augmentation is a staffing model where an outside provider recruits, employs, and pays a professional who then…
Read ArticleFrequently Asked Questions
What does a hospitality virtual assistant do for a hotel?
The remote half of the front office: reservation inquiries by phone and email, bookings and changes in your PMS, guest messaging before and after the stay, OTA listing and rate upkeep, review responses, group inquiry qualification, and back-office reporting. On-site service stays with your team; your VA makes sure nothing arriving from outside the building is missed.
Which hotel systems do your VAs know?
Cloudbeds, Mews, Opera, RoomRaccoon, and Little Hotelier for property management; SiteMinder and other channel managers; the Booking.com, Expedia, and Airbnb extranets; TripAdvisor and Google Business Profile for reviews; and RingCentral or your phone system for inquiry calls. If you run something else, your VA learns it during onboarding.
Can the VA answer our reservation line?
Yes. Your VA takes inquiry and reservation calls through your phone system or a dedicated line, books directly into your PMS, and follows your scripts for upsells and policies. For high call volumes that need a full team, our travel and hospitality contact center covers that model.
Can my VA cover US nights and weekends?
Yes. Manila’s daytime is the US night, so a VA on a normal local shift answers late inquiries and OTA messages live. You choose the coverage window during onboarding and can add a second VA for weekends or peak season.
How is this different from a short-term rental VA?
A short-term rental VA works mainly in Airbnb and VRBO messaging and turnover coordination for individual units. A hospitality VA works in a hotel PMS and channel manager, handles reservation calls, and supports a front office team. If you run a portfolio of rentals rather than a property with a desk, our short-term rental VA page is the better fit.
Our Services
Check Our Services
Whether you're buried in admin, invisible on Google, or struggling to deliver client work on time, our tailored packages give you the right mix of strategy and skilled Filipino support.
Growth Starter VA
A dedicated, English-proficient Filipino virtual assistant who handles your admin, customer service, scheduling, and day-to-day tasks.
Best for: Solopreneurs, Coaches, Founders Explore Growth Starter VADigital Marketing
Full-service digital marketing support, SEO, paid ads, social media, and content, executed by trained Filipino specialists who integrate with your workflow.
Best for: Growing Businesses, Local Services Explore Digital MarketingAgency Execution Partner
White-label SEO services, audits, blogs, backlinks, reporting, with a trained VA who blends into your systems and supports client operations.
Best for: Agencies, Consultants Explore Agency Execution Partner3D Modeling & Archviz
Photorealistic renders, walkthrough animations, virtual staging, and BIM visualization, by dedicated Filipino 3D artists at 70% less than local studios.
Best for: Architects, Interior Designers, Developers Explore 3D VisualizationReady to Answer Every Guest, In the Lobby and Out of It?
Book a free discovery call and let us show you how we can help.