110 days to get the right person.
If your VA does not meet expectations within the first 110 days, we replace them at no extra cost. No replacement fee, no new deposit, no restarting your contract. We would rather re-match you than let you settle.
Most agencies give you 30.
Thirty days tells you whether someone shows up on time. It does not tell you whether they can handle your busy season, your difficult client, or the part of the job nobody wrote down. Real fit shows up somewhere in month three, which is exactly where most guarantees have already expired.
What the window covers
Any reason the working relationship is not delivering what we agreed. You do not need to prove misconduct or build a case.
- Skills do not match what the role turned out to need
- Communication or availability is not working for your team
- Quality is not holding up once real volume arrives
- Your scope changed and the person no longer fits it
- The personality fit is simply wrong
What a replacement costs you
Nothing beyond what you are already paying. The clock does not reset your terms and there is no penalty for using the guarantee.
- No replacement or re-recruitment fee
- No new deposit, because we never took one
- No fresh contract or lock-in period
- We handle the handover so context is not lost
- You keep the same rate you signed at
Four steps, about a week.
You tell your operations manager it is not working. We take it from there.
You flag it
One message to your operations manager. No form, no escalation path, no waiting for a review date.
We diagnose
We look at the QA scores and the tracked work first. Sometimes it is a scope or training gap we can fix in days, and we will tell you if it is.
We re-match
If replacement is the answer, we shortlist from the pool with what we learned from the first match built in.
They start
Typically 5 to 7 days from your decision. We brief the new VA on your tools and processes so you are not training from zero.
Three promises, three different jobs.
They run alongside each other and cover different risks. Each one is a distinct program with its own terms.
| Guarantee | Covers | Window | Remedy |
|---|---|---|---|
| 110-Day Perfect Hire | The person is not the right fit | First 110 days | Free replacement |
| 90-Day Impact or Refund | The work is not producing agreed results | First 90 days | Replacement first, then a refund for the affected period |
| Zero Deposit | Risk before anyone starts | Before day one | You pay nothing until your VA starts working |
Fair on both sides.
The guarantee works because we can see what is actually happening. That needs a few things from you.
Give the role a real start
- Agree the scope and what good looks like in week one
- Provide tools, logins, and access on day one
- Give feedback while it is still fixable, not at day 100
Use the support you are paying for
- Keep your operations manager in the loop
- Let the QA reviews run so problems surface early
- Raise the replacement request inside the 110 days
The things people actually ask.
How many times can I replace inside the 110 days?
There is no fixed cap. If we get it wrong twice, that is our problem to solve, not a reason to charge you. In practice a second replacement usually means we misread the role, so we will want to redo the scoping with you before we shortlist again.
Does the 110 days restart with the new VA?
The window runs from your first VA's start date, not from each replacement. It is cover for getting the hire right, not a rolling trial period.
Do I pay for the overlap while the new VA ramps up?
No. You are paying for one seat, so you are billed for one seat. We handle the handover between the outgoing and incoming VA.
Is this the same as the 90-Day Impact or Refund guarantee?
No, they are separate programs with their own terms. The 110-day guarantee is about the person being the wrong fit and the remedy is a free replacement. The 90-day guarantee is about results and can end in a refund for the affected period after a replacement has been attempted.
What happens after day 110?
You are month to month with no long term contract, so you are never locked in. Replacements after the window are handled case by case, and in practice we have not charged for one yet.
Do I have to justify the replacement?
Tell us what is not working so we can match better next time. That is a conversation, not a case you have to prove.
Hire with the risk on our side.
Book a free 15 minute discovery call. We will tell you what the role should look like, what it should cost, and whether we are the right fit for it.
Book a Free Discovery Call