Filipino Contact Center Outsourcing That Scales From 10 Seats
Managed, compliance-ready teams for regulated, high-volume industries. Omnichannel voice, chat, email and technical support, recruited, trained and run for you, and powered by Claude AI.
Every Channel Your Customers Use
Inbound Voice Support
Live, professional agents answering calls in your name, with sub-target speed-to-answer and first-call-resolution discipline.
Outbound & Retention Calls
Follow-ups, win-backs, surveys, and proactive outreach that keep your customers engaged and your pipeline warm.
Live Chat & Messaging
Real-time chat and SMS/WhatsApp handling so customers get answers on the channel they actually prefer.
Email & Ticketing
Tier-1 and Tier-2 ticket resolution in Zendesk, Freshdesk, Intercom, HubSpot, and your CRM of choice.
Technical Support
Tier-1 and Tier-2 troubleshooting, escalation handling, and product support for software and hardware.
24/7 & After-Hours
Overlapping shifts and weekend coverage so your customers are never left waiting, day or night.
Managed Teams, Sized to Your Volume
Every engagement starts at 10 seats and grows with you. We handle recruitment, training, payroll, equipment, and quality assurance, so you get a managed team and clear reporting.
Starter
A dedicated team with a Team Lead, ideal for launching outsourced support or replacing an overloaded in-house desk.
- 10 dedicated agents
- Dedicated Team Lead
- Single channel or blended
- Daily QA monitoring
Growth
A scaled team with a Team Lead plus dedicated QA, for brands handling steady, multi-channel volume.
- 25 dedicated agents
- Team Lead + dedicated QA
- Omnichannel coverage
- Weekly performance reporting
Scale
A full operation with Program Manager and Workforce Management, for enterprise volume and 24/7 coverage.
- 50+ dedicated agents
- Program Manager + WFM
- 24/7 follow-the-sun
- Custom compliance workflows
In-House vs Outsourced: How a Managed Contact Center Compares
See how a managed contact-center team stacks up against the alternatives.
| In-House Team | Freelancers / Small BPO | Armasourcing Managed CC Best value | |
|---|---|---|---|
| 10+ trained, dedicated seats | |||
| Omnichannel (voice, chat, email, tech) | Partial | ||
| 24/7 & after-hours coverage | Costly | ||
| Compliance-ready (HIPAA, PCI, TCPA, GLBA, FERPA) | Varies | ||
| Daily QA, monitoring & reporting | Varies | ||
| Recruiting, training & payroll handled for you | |||
| Fast, managed onboarding | Varies | ||
| 60-70% lower cost vs onshore | Varies |
Security & Compliance Readiness
We staff contact centers for healthcare, finance, legal, and other regulated sectors. Here is how we keep your customers’ data and your obligations protected.
NDAs & Confidentiality
Every agent signs a binding non-disclosure agreement before touching your systems or customer data.
Role-Based Access
Least-privilege access inside your tools so agents handle day-to-day work without exposure to sensitive records.
Secured Environments
Locked-down, clean-desk workstations and managed-device controls for teams handling regulated data.
Framework-Aware Training
Agents are trained to handle calls and data within HIPAA, PCI-DSS, TCPA, FDCPA, GLBA, and FERPA requirements.
QA & Audit Trails
Daily quality monitoring, call recording, and reporting inside your platforms, so every interaction is accountable.
Data Privacy by Design
GDPR- and CCPA-conscious handling of personal data, with processes built around your privacy obligations.
Armasourcing trains and manages agents to operate within your compliance frameworks and uses NDAs, role-based access, and secured environments. We work inside your certified systems, and we do not claim to replace your own regulatory certifications.
Financial Services & Lending
Insurance
Claims/FNOL intake, policy servicing, renewals and licensed-agent overflow across voice, chat and email.
Insurance Contact CenterBanking & Credit Unions
Account servicing, card disputes, fraud alerts and member care, GLBA- and PCI-aware.
Banking & Credit Unions Contact CenterInvestment & Securities
Investor servicing, onboarding, document collection and Tier-1 support with SEC/FINRA awareness.
Investment & Securities Contact CenterMortgage & Lending
Lead qualification, application follow-up, document chasing and borrower support, TCPA-aware.
Mortgage & Lending Contact CenterDebt Collection & Relief
First- and third-party collections support and inbound servicing under FDCPA and TCPA rules.
Debt Collection & Relief Contact CenterHealthcare & Life Sciences
Hospitals & Healthcare Systems
Patient access, scheduling, insurance verification and care coordination with HIPAA-aware agents.
Hospitals & Healthcare Systems Contact CenterMedical Devices
Order support, RMA handling, Tier-1 troubleshooting and adverse-event intake routed to your QA team.
Medical Devices Contact CenterPharmaceuticals
Patient support programmes, refill reminders and adverse-event capture with HIPAA-aware handling.
Pharmaceuticals Contact CenterMental Health & Therapy
Intake, scheduling, insurance checks and compassionate front-desk support for practices and platforms.
Mental Health & Therapy Contact CenterAddiction Treatment Centers
Admissions support, verification of benefits and warm, 24/7 inbound coverage for crisis-sensitive callers.
Addiction Treatment Centers Contact CenterSenior Care & Assisted Living
Enquiry handling, tour scheduling, family communication and after-hours coverage for care communities.
Senior Care & Assisted Living Contact CenterDietary Supplements
Order support, subscription management, returns and DTC customer care for high-volume supplement brands.
Dietary Supplements Contact CenterEducation & Training
Higher Education
Admissions, enrolment, financial-aid support and student services with FERPA-aware agents.
Higher Education Contact CenterVocational & Trade Schools
Lead nurturing, enrolment and student support that keeps applicants engaged from enquiry to start date.
Vocational & Trade Schools Contact CenterOnline Certification Programs
Enrolment, learner support, payment help and retention outreach for cert and bootcamp providers.
Online Certification Programs Contact CenterChildcare & Early Education
Enrolment enquiries, tour scheduling and parent communication for centres and franchises.
Childcare & Early Education Contact CenterProfessional, Compliance & Industrial
Legal
Client intake, lead qualification, appointment setting and case-status support for firms and legal platforms.
Legal Contact CenterCybersecurity & Data Privacy
Tier-1 support, alert triage and customer success for security vendors, SOC 2- and GDPR/CCPA-conscious.
Cybersecurity & Data Privacy Contact CenterFood & Beverage Manufacturing
Customer care, distributor support, order management and recall/consumer-hotline coverage.
Food & Beverage Manufacturing Contact CenterIndustries We Already Support
Need 1-2 dedicated people rather than a full team? Explore our virtual assistant services for these industries.
How We Build Your Contact Center
Book A Free Discovery Call
Share your objectives and pain points with our expert outsourcing consultants.
We Recruit Only The Best
Our dedicated recruitment team takes care of the thorough screening and evaluation process.
Enjoy Time Freedom
Delegate Your Daily Tasks To Your New Offshore Team!
We Manage The Rest
Let Us Handle Payroll, Benefits, Training, And Quality Assurance For You.
Build Your Contact
Center Team
Tell us your channels, volume and compliance needs and we'll send a custom quote for a managed team, starting at 10 seats.
- Managed teams from 10 seats
- Omnichannel voice, chat, email & tech support
- Compliance-ready agents, 24/7 coverage
- Claude AI-powered, fast onboarding
Thanks, !
We've received your details and will send your custom contact-center quote shortly. Check your inbox.
📅 Book a Call NowContact Center Outsourcing FAQs
What is the minimum team size?
How quickly can you stand up a team?
Which channels do you cover?
How do you handle compliance for regulated industries?
How does pricing work?
Can you provide 24/7 coverage?
Ready to Build Your Contact Center?
Tell us your channels, volume, and compliance needs and we will design a managed team, starting at 10 seats, and send you a custom quote.