Contact Center Outsourcing, Built on Managed Filipino Teams
From one dedicated agent to a full 24/7 omnichannel team, recruited, trained and run for you. Voice, chat, email and technical support, powered by Claude AI, live in 2 to 4 weeks at 60 to 70% lower cost.
1 agent or a full team · 24/7 coverage · Dedicated team lead · Claude AI on every channel
What Our Contact Center Clients Say
Hear from operations leaders who replaced overloaded desks with a managed Filipino contact center team.
See All Reviews on Google“In just two weeks things felt smoother and just more professional. I would definitely recommend Armasourcing to any growing business.”Read the full case study
“Our after-hours and weekend queues used to go to voicemail. Now every customer reaches a live, trained agent, and our first-call-resolution is the best it has ever been.”
“Compliance was our biggest worry going offshore. Their agents work inside our HIPAA workflows with NDAs, role-based access and daily QA, so we passed our audit without a single finding.”
“We started with a handful of agents on chat and scaled to a blended voice and email team as we grew. Same managed quality at every step, at well under half our onshore cost.”
Contact Center Teams for 23 Regulated Industries
Agents are trained against the frameworks your industry answers to, then work inside your certified systems. Pick your industry to see how your team runs.
Financial Services & Lending
5 industries
- Insurance TCPA Claims/FNOL intake, policy servicing, renewals and licensed-agent overflow across voice, chat and email.
- Banking & Credit Unions GLBA Account servicing, card disputes, fraud alerts and member care, GLBA- and PCI-aware.
- Investment & Securities FINRA Investor servicing, onboarding, document collection and Tier-1 support with SEC/FINRA awareness.
- Mortgage & Lending TCPA Lead qualification, application follow-up, document chasing and borrower support, TCPA-aware.
- Debt Collection & Relief FDCPA First- and third-party collections support and inbound servicing under FDCPA and TCPA rules.
Healthcare & Life Sciences
7 industries
- Hospitals & Healthcare Systems HIPAA Patient access, scheduling, insurance verification and care coordination with HIPAA-aware agents.
- Medical Devices Order support, RMA handling, Tier-1 troubleshooting and adverse-event intake routed to your QA team.
- Pharmaceuticals HIPAA Patient support programmes, refill reminders and adverse-event capture with HIPAA-aware handling.
- Mental Health & Therapy HIPAA Intake, scheduling, insurance checks and compassionate front-desk support for practices and platforms.
- Addiction Treatment Centers HIPAA Admissions support, verification of benefits and warm, 24/7 inbound coverage for crisis-sensitive callers.
- Senior Care & Assisted Living HIPAA Enquiry handling, tour scheduling, family communication and after-hours coverage for care communities.
- Dietary Supplements Order support, subscription management, returns and DTC customer care for high-volume supplement brands.
Education & Training
4 industries
- Higher Education FERPA Admissions, enrolment, financial-aid support and student services with FERPA-aware agents.
- Vocational & Trade Schools Lead nurturing, enrolment and student support that keeps applicants engaged from enquiry to start date.
- Online Certification Programs Enrolment, learner support, payment help and retention outreach for cert and bootcamp providers.
- Childcare & Early Education Enrolment enquiries, tour scheduling and parent communication for centres and franchises.
Professional, Compliance & Industrial
3 industries
- Legal Client intake, lead qualification, appointment setting and case-status support for firms and legal platforms.
- Cybersecurity & Data Privacy SOC 2 Tier-1 support, alert triage and customer success for security vendors, SOC 2- and GDPR/CCPA-conscious.
- Food & Beverage Manufacturing Customer care, distributor support, order management and recall/consumer-hotline coverage.
Retail, Technology & Consumer
4 industries
- E-commerce & Retail PCI Order, returns and WISMO support, pre-sales chat and peak-season surge coverage for online and omnichannel retail.
- SaaS & Technology Onboarding, account and billing support plus Tier-1 and Tier-2 product help for software companies.
- Travel & Hospitality Reservations, changes, loyalty and 24/7 guest support across voice, chat and email for travel brands.
- Real Estate & Property Management Lead qualification, showing scheduling, tenant and owner support for brokerages and property managers.
What Is Contact Center Outsourcing?
Contact center outsourcing is when a business hires a specialized external provider to handle customer interactions across voice, live chat, email, SMS and social, instead of staffing and managing those agents in-house. A managed provider recruits, trains, equips and supervises the team, so you get the coverage and quality of an in-house desk without the overhead.
Call center outsourcing is the same model focused on phone support. Armasourcing delivers call center outsourcing as a full contact center, so you can start with one channel, like inbound voice, and add channels as you grow without rebuilding the team. Because our teams are based in the Philippines, you get experienced, English-fluent agents at 60 to 70% lower cost than onshore hiring.
Every Channel Your Customers Use
Start with one channel or run a fully blended omnichannel desk. Explore each managed service below.
Inbound Call Center
Managed inbound voice teams for customer service, order support, and help lines, with speed-to-answer and first-call-resolution discipline.
Inbound Call CenterOutbound Call Center
Outbound teams for retention, win-backs, surveys, lead qualification, and B2B appointment setting, run TCPA-aware.
Outbound Call CenterLive Chat & Messaging
A managed live chat and messaging desk handling real-time website, SMS, and WhatsApp conversations at team scale.
Live Chat & MessagingEmail & Ticketing
Tier-1 and Tier-2 ticket resolution in Zendesk, Freshdesk, Intercom, and HubSpot, run as a managed queue.
Email & TicketingTechnical Support
Tier-1 and Tier-2 product and IT help desk support with escalation handling for software and hardware.
Technical Support24/7 & After-Hours
Overnight, weekend, and follow-the-sun coverage so your customers always reach a live agent.
24/7 & After-HoursOutbound, Broken Out
Outbound covers several distinct jobs. Each runs as its own managed team with dedicated scripting, compliance, and reporting.
Appointment Setting
A dedicated team works your list and scripts to book qualified meetings straight into your reps' calendars, against a qualification bar you set.
Appointment SettingCold Calling & SDR
Net-new B2B prospecting into your target accounts, staffed to a daily activity target with scored recordings you can listen to.
Cold Calling & SDRTelemarketing Campaigns
B2B and B2C campaign work: qualification, renewals, win-backs, surveys, and promotions, with do-not-call suppression applied before dialing.
Telemarketing CampaignsManaged Teams, Sized to Your Volume
Start with a single dedicated agent or scale to a full 24/7 operation. We handle recruitment, training, payroll, equipment, and quality assurance, so you get a managed team and clear reporting. It is call center outsourcing delivered as a full, managed contact center.
Solo / Small Team
Start with a single dedicated agent or a small pod, ideal for growing businesses that need reliable coverage without building a full desk.
- 1 to 9 dedicated agents
- Shared Team Lead oversight
- Single channel or blended
- Daily QA monitoring
Growing Team
A dedicated team with its own Team Lead and QA, for brands handling steady, multi-channel volume across voice, chat and email.
- 10 to 19 dedicated agents
- Dedicated Team Lead + QA
- Omnichannel coverage
- Weekly performance reporting
Enterprise
A full managed operation with Program Manager and Workforce Management, for high volume, 24/7 coverage and custom compliance.
- 20+ dedicated agents
- Program Manager + WFM
- 24/7 follow-the-sun coverage
- Custom compliance workflows
The Numbers Behind Outsourcing Customer Support
Independent research on what a managed contact center actually changes. Every figure links to its source.
Offshore contact center seats in the Philippines run well below US in-house staffing.
See the cost guideCost reduction remains the No. 1 driver of outsourcing decisions worldwide.
Deloitte Global Outsourcing SurveyOverlapping and follow-the-sun shifts mean customers always reach a live agent.
Available at Growth and ScaleEvery Missed Call and Slow Reply Is a Customer Walking Out
Understaffed, untrained, or after-hours-blind support quietly bleeds revenue. The research is brutal — one bad experience is often all it takes.
The slow bleed you can’t see on a P&L
-
1 in 3
customers leave a brand they love after a single bad experience.1
-
63%
will switch to a competitor after just one poor support interaction — and that number keeps climbing.2
-
#1
Long waits and slow replies are the top frustration consumers name in customer service.3
-
24/7
Every after-hours call, chat, and ticket you miss is a sale handed to whoever answers first.
Every customer reaches a trained, accountable agent
-
Answered, on-brand, on-time. Voice, chat, email, and SMS handled by a dedicated team with first-response discipline.
-
Coverage that never sleeps. Overlapping shifts and 24/7 follow-the-sun so no inquiry ever goes cold.
-
Quality you can prove. A dedicated Team Lead, daily QA, and reporting inside your own tools.
-
60–70% lower cost. Versus building the same team in-house — no recruitment, equipment, or payroll to manage.
From one agent to a full team · live in 2–4 weeks · no placement fees.
Sources: 1 PwC, “Experience Is Everything”. 2 Zendesk CX Trends Report. 3 Zendesk Customer Service Statistics.
Long waits cost customers, agent turnover runs high, and the same activity data can be quoted two different ways. We screened 884 people to fill ten contact center seats. The full findings are in The 1.1 Percent Problem.
We opened ten contact center seats.
884 people applied. Ten made it.
The complete applicant funnel from one real programme, plus six months of delivery telemetry. Primary data, published in full, including the numbers that do not flatter us.
- 44 percent of candidates who passed our skills bar were then eliminated by their internet alone
- 85.6 or 77.7 percent, the same activity data, depending only on how it is averaged
- 12 questions to put to any provider you are considering, with our own answers
Written by Eli Gutilban, Founder and CEO. No pitch, no call, no pricing email.
What are missed calls costing you every month?
Plug in your own numbers. Calls that ring out do not just disappear, they become jobs your competitor books. This is the revenue a staffed phone desk protects.
Estimate assumes 26 business days per month. Close rate means the share of answered calls that turn into paid work. Figures are directional, based on your inputs only.
walking out the door while the phone rings
Stop the Bleed, Get a Custom QuoteIn-House vs Outsourced: How a Managed Contact Center Compares
See how a managed contact-center team stacks up against the alternatives.
| In-House Team | Freelancers / Small BPO | Armasourcing Managed CC Best value | |
|---|---|---|---|
| Dedicated, trained agents | Maybe | ||
| Start with one agent, scale on demand | Limited | ||
| Omnichannel (voice, chat, email, tech) | Partial | ||
| 24/7 & after-hours coverage | Costly | ||
| Compliance-ready (HIPAA, PCI, TCPA, GLBA, FERPA) | Varies | ||
| Daily QA, monitoring & reporting | Varies | ||
| Recruiting, training & payroll handled for you | |||
| Fast, managed onboarding | Varies | ||
| 60-70% lower cost vs onshore | Varies |
Security & Compliance Readiness
We staff contact centers for healthcare, finance, legal, and other regulated sectors. Here is how we keep your customers’ data and your obligations protected.
NDAs & Confidentiality
Every agent signs a binding non-disclosure agreement before touching your systems or customer data.
Role-Based Access
Least-privilege access inside your tools so agents handle day-to-day work without exposure to sensitive records.
Secured Environments
Locked-down, clean-desk workstations and managed-device controls for teams handling regulated data.
Framework-Aware Training
Agents are trained to handle calls and data within HIPAA, PCI-DSS, TCPA, FDCPA, GLBA, and FERPA requirements.
QA & Audit Trails
Daily quality monitoring, call recording, and reporting inside your platforms, so every interaction is accountable.
Data Privacy by Design
GDPR- and CCPA-conscious handling of personal data, with processes built around your privacy obligations.
Armasourcing trains and manages agents to operate within your compliance frameworks and uses NDAs, role-based access, and secured environments. We work inside your certified systems, and we do not claim to replace your own regulatory certifications.
Financial Services & Lending
Insurance
Claims/FNOL intake, policy servicing, renewals and licensed-agent overflow across voice, chat and email.
Insurance Contact CenterBanking & Credit Unions
Account servicing, card disputes, fraud alerts and member care, GLBA- and PCI-aware.
Banking & Credit Unions Contact CenterInvestment & Securities
Investor servicing, onboarding, document collection and Tier-1 support with SEC/FINRA awareness.
Investment & Securities Contact CenterMortgage & Lending
Lead qualification, application follow-up, document chasing and borrower support, TCPA-aware.
Mortgage & Lending Contact CenterDebt Collection & Relief
First- and third-party collections support and inbound servicing under FDCPA and TCPA rules.
Debt Collection & Relief Contact CenterHealthcare & Life Sciences
Hospitals & Healthcare Systems
Patient access, scheduling, insurance verification and care coordination with HIPAA-aware agents.
Hospitals & Healthcare Systems Contact CenterMedical Devices
Order support, RMA handling, Tier-1 troubleshooting and adverse-event intake routed to your QA team.
Medical Devices Contact CenterPharmaceuticals
Patient support programmes, refill reminders and adverse-event capture with HIPAA-aware handling.
Pharmaceuticals Contact CenterMental Health & Therapy
Intake, scheduling, insurance checks and compassionate front-desk support for practices and platforms.
Mental Health & Therapy Contact CenterAddiction Treatment Centers
Admissions support, verification of benefits and warm, 24/7 inbound coverage for crisis-sensitive callers.
Addiction Treatment Centers Contact CenterSenior Care & Assisted Living
Enquiry handling, tour scheduling, family communication and after-hours coverage for care communities.
Senior Care & Assisted Living Contact CenterDietary Supplements
Order support, subscription management, returns and DTC customer care for high-volume supplement brands.
Dietary Supplements Contact CenterEducation & Training
Higher Education
Admissions, enrolment, financial-aid support and student services with FERPA-aware agents.
Higher Education Contact CenterVocational & Trade Schools
Lead nurturing, enrolment and student support that keeps applicants engaged from enquiry to start date.
Vocational & Trade Schools Contact CenterOnline Certification Programs
Enrolment, learner support, payment help and retention outreach for cert and bootcamp providers.
Online Certification Programs Contact CenterChildcare & Early Education
Enrolment enquiries, tour scheduling and parent communication for centres and franchises.
Childcare & Early Education Contact CenterProfessional, Compliance & Industrial
Legal
Client intake, lead qualification, appointment setting and case-status support for firms and legal platforms.
Legal Contact CenterCybersecurity & Data Privacy
Tier-1 support, alert triage and customer success for security vendors, SOC 2- and GDPR/CCPA-conscious.
Cybersecurity & Data Privacy Contact CenterFood & Beverage Manufacturing
Customer care, distributor support, order management and recall/consumer-hotline coverage.
Food & Beverage Manufacturing Contact CenterRetail, Technology & Consumer
E-commerce & Retail
Order, returns and WISMO support, pre-sales chat and peak-season surge coverage for online and omnichannel retail.
E-commerce & Retail Contact CenterSaaS & Technology
Onboarding, account and billing support plus Tier-1 and Tier-2 product help for software companies.
SaaS & Technology Contact CenterTravel & Hospitality
Reservations, changes, loyalty and 24/7 guest support across voice, chat and email for travel brands.
Travel & Hospitality Contact CenterReal Estate & Property Management
Lead qualification, showing scheduling, tenant and owner support for brokerages and property managers.
Real Estate & Property Management Contact CenterIndustries We Already Support
Need just one or two dedicated people rather than a managed team? Explore our virtual assistant services for these industries.
How We Build Your Contact Center
Book A Free Discovery Call
Share your objectives and pain points with our expert outsourcing consultants.
We Recruit Only The Best
Our dedicated recruitment team takes care of the thorough screening and evaluation process.
Enjoy Time Freedom
Delegate Your Daily Tasks To Your New Offshore Team!
We Manage The Rest
Let Us Handle Payroll, Benefits, Training, And Quality Assurance For You.
Build Your Contact
Center Team
Tell us your channels, volume and compliance needs and we'll send a custom quote for a managed team, from a single agent to a full operation.
- From one agent to a full team
- Omnichannel voice, chat, email & tech support
- Compliance-ready agents, 24/7 coverage
- Claude AI-powered, fast onboarding
Thanks, !
We've received your details and will send your custom contact-center quote shortly. Check your inbox.
📅 Book a Call NowContact Center Outsourcing FAQs
Is this call center outsourcing or contact center outsourcing?
What is the minimum team size?
How quickly can you stand up a team?
Which channels do you cover?
How do you handle compliance for regulated industries?
How much does contact center outsourcing cost?
Can you outsource customer service for a small business?
Can you provide 24/7 coverage?
Learn More Before You Decide
Guides to help you scope, budget, and choose a contact center outsourcing partner.
How Contact Center Pricing Works
The five billing models, published market rates by region, and the six variables that decide what you pay.
See how pricing worksCustomer Service Outsourcing Companies Compared
Fourteen providers across four buying models, with what each is good at and where each falls down. We are on the list and say so.
Compare providersCall Center Outsourcing Cost Guide
Pricing models, per-agent costs by location, and why offshore runs 60-70% below onshore.
Read the guideIn-House vs Outsourced
A clear comparison on cost, launch speed, quality, and scalability.
Read the comparisonHow to Choose a Provider
An 8-point checklist to evaluate contact center outsourcing companies and avoid the traps.
Read the checklistReady to Build Your Contact Center?
Tell us your channels, volume, and compliance needs and we will design a managed team, from a single agent to a full operation, and send you a custom quote.