Managed Filipino Contact Center Teams From 10 Seats
Every contact center engagement we run starts with a minimum of 10 dedicated agents and a fully managed delivery model. We handle recruitment, training, payroll, equipment, tools, quality monitoring and reporting, so you get a team that performs from day one without you having to staff up an internal BPO operation.
What "Managed" Actually Means
Managed staffing is different from staff augmentation or freelance hiring. With a managed contact center, you describe the outcome ("answer Tier-1 customer support across voice and email, 24/7, in healthcare") and we deliver the entire operation: people, supervision, process, and quality. You stay focused on the customer experience and the metrics that matter; we run the day-to-day.
- Recruitment & vetting from the top 3% of Filipino contact center talent.
- Onboarding & ongoing training on your product, scripts, tone of voice, and compliance posture.
- Payroll, benefits, equipment: dual-monitor workstations, headsets, backup power, secure VPN.
- Tools licensing: your CRM, helpdesk, telephony, and any AI assist platforms.
- Daily QA by a dedicated Team Lead and QA function.
- Weekly reporting on AHT, FCR, CSAT, schedule adherence and quality scorecards.
Three Seat Tiers, One Operating Model
Pricing is per-seat per-month, fully loaded, with no placement fees. Tiers reflect the supervision structure you need at each scale, not a different quality of agent.
Starter, 10 seats
10 dedicated agents with a Team Lead. Right for launching outsourced support, replacing an overloaded in-house desk, or running a single channel.
Growth, 25 seats
Scaled team with a Team Lead plus dedicated QA Specialist. Best for brands handling steady, multi-channel volume across voice, chat, and email.
Scale, 50+ seats
Full operation with Program Manager and Workforce Management. Built for enterprise volume, 24/7 coverage, and custom compliance workflows.
How the Managed Model Powers Each Vertical
The 10-seat baseline plus team lead is the same across industries; the training, scripts and compliance overlay change per vertical:
Industry References & Further Reading
- Deloitte Global Outsourcing Survey, managed-services adoption trends across BPO buyers.
- IT & Business Process Association of the Philippines (IBPAP), industry body for the Philippine IT-BPM sector.
- COPC Inc., Customer Operations Performance Center standards used widely across managed contact centers.
- ICMI, International Customer Management Institute, benchmark and best-practice resources for contact center operations.
Ready to See Your Numbers?
Run an instant cost estimate on the pillar page, or send your seats, channel mix and compliance needs for a tailored 24-hour proposal.