Hire a Filipino Shopify Virtual Assistant

A Shopify virtual assistant can manage a wide range of daily store operations including product listing and catalogue updates, order processing and fulfilment coordination, customer service via email and live chat, inventory management, theme customisation, app installation and configuration, SEO optimisation of product and collection pages, and sales reporting. The scope depends on your needs — some store owners hire a Shopify VA purely for product management, while others hand over end-to-end store operations. During your discovery call, we map out exactly which tasks to delegate so your VA hits the ground running from day one.

It depends on the complexity of the changes you need. For basic customisations — adjusting colours, fonts, banners, section layouts, and page content — your VA can handle everything through the Shopify theme editor without writing any code. For more advanced modifications like custom sections, dynamic content blocks, or structural template changes, we match you with a Filipino Shopify specialist who has hands-on Liquid and CSS experience. During the vetting process, we assess each candidate’s technical depth so you get someone whose skill level matches your store’s requirements exactly.

Absolutely. Many of our Shopify VAs have direct experience with dropshipping and print-on-demand models. They are proficient with tools like DSers, Oberlo, CJ Dropshipping, Printful, and Printify. Your VA can handle product research and importing, supplier communication, order routing, tracking updates, and return coordination. They understand the unique challenges of dropshipping — longer shipping times, supplier stock changes, and quality control — and proactively manage these so your customers stay informed and your reviews stay positive.

Your virtual assistant for Shopify manages customer enquiries across email, live chat, and social media using your preferred helpdesk tool — whether that is Gorgias, Zendesk, Tidio, or Shopify Inbox. They respond to product questions, process return and exchange requests according to your store policies, issue refunds, and escalate complex cases to you when needed. Our VAs are trained to communicate warmly and professionally, protecting your brand reputation while resolving issues quickly. Most store owners see a significant drop in response times and a noticeable improvement in customer satisfaction scores within the first month.

Our Shopify virtual assistants are experienced with the most popular apps in the ecosystem including Klaviyo and Mailchimp for email marketing, Judge.me and Loox for reviews, ReConvert and Bold for upsells, ShipStation and AfterShip for fulfilment tracking, Shopify Flow for automation, and PageFly or Shogun for custom page building. If you use niche or industry-specific apps, your VA can typically learn them within the first week. During matching, we prioritise candidates who already know the tools in your stack so there is minimal ramp-up time.

Yes, and this is one of the highest-value tasks a Shopify virtual assistant can take on. Your VA analyses sales data, identifies where visitors drop off, and recommends improvements to product pages, checkout flow, and site navigation. They A/B test elements like product imagery, descriptions, call-to-action buttons, and pricing display. They also optimise page load speed, improve mobile responsiveness, and ensure trust signals like reviews and security badges are prominently placed. Over time, these incremental improvements compound into measurably higher revenue without increasing your ad spend.

Data security is a top priority when you outsource Shopify management. Every VA signs a comprehensive non-disclosure agreement before onboarding. We recommend using Shopify’s built-in staff permissions to grant role-based access, so your VA only sees the areas of your store they need to manage. For payment and customer data, Shopify’s PCI-compliant infrastructure handles the heavy lifting. We also advise enabling two-factor authentication on all accounts and using a password manager for shared credentials. Our operations team provides guidance on best practices for secure remote store management.

We stand behind our matching process with a 110-day perfect hire guarantee. If your VA is not meeting expectations within that period, we replace them at no additional cost. Our account managers monitor the relationship closely during onboarding and address concerns before they escalate. We also gather structured feedback at regular intervals to ensure alignment. If your store needs change over time — perhaps you are migrating to Shopify Plus or adding new sales channels — we can transition you to a VA with the right skill set, typically within five business days, so your operations never miss a beat.