August 12, 2026
Industry GuidesCall Center Attrition Rate: Why It Starts Before the Hire
The industry benchmark is 30 to 45 percent a year. Our own funnel of 884 applications for ten seats shows…
Eli Gutilban
Category
Industry Guides
How VAs support specific industries like real estate, e-commerce, agencies, and more
Eli Gutilban
August 5, 2026
Industry Guides15 Outsourcing Companies in Australia Compared (2026)
Most lists of outsourcing companies in Australia mix four completely different businesses together. A thousand-seat contact centre operator, an Australian-owned…
Eli Gutilban
August 4, 2026
Industry GuidesThe AI Visibility Index, Q3 2026: Which Outsourcing Companies Do AI Assistants Actually Recommend?
We measured which outsourcing companies AI assistants actually recommend: 1,485 real user answers from ChatGPT and Google AI, plus 480…
Eli Gutilban
August 3, 2026
Industry GuidesFilipino Virtual Assistant Salary Report 2026: What 1,385 Applicants Ask For
The median Filipino virtual assistant asks for $714 per month (about PHP 40,000) for full-time remote work in 2026. That…
Eli Gutilban
July 31, 2026
Industry GuidesAnswering Service Cost in 2026: Published Rates, Compared
Live human answering services run about $130 to $800 a month in 2026. Here are the published rates from four…
Eli Gutilban
July 31, 2026
Industry Guides14 Customer Service Outsourcing Companies Compared (2026)
Choosing between customer service outsourcing companies is mostly a question of scale and control. The enterprise platforms will run a…
Eli Gutilban
July 28, 2026
Industry GuidesThe Customer Service Screening Report 2026
We scored 1,848 recorded customer service answers and 699 timed written assessments. The written test produced a 20.9 point spread…
Eli Gutilban
July 25, 2026
Industry GuidesPhilippine Contact Center Statistics 2026: Market Size, Jobs, and Cost Data
The most cited Philippine contact center and BPO statistics in one place: market size, employment, growth forecasts, cost comparisons, and…
Eli Gutilban
June 23, 2026
Industry GuidesHow Much Does an After-Hours Answering Service Cost? (2026)
The call that grows your business rarely arrives at a convenient hour. A prospect ready to buy, a customer with…
Eli Gutilban
June 23, 2026
Industry GuidesOutsourced Customer Service Cost: What You’ll Pay in 2026
Almost every conversation about outsourcing customer service ends up at the same question: what is this actually going to cost…
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