How VAs support specific industries like real estate, e-commerce, agencies, and more
We scored 1,848 recorded customer service answers and 699 timed written assessments. The written test produced a 20.9 point spread…
Eli Gutilban
The most cited Philippine contact center and BPO statistics in one place: market size, employment, growth forecasts, cost comparisons, and…
Eli Gutilban
The call that grows your business rarely arrives at a convenient hour. A prospect ready to buy, a customer with…
Eli Gutilban
Almost every conversation about outsourcing customer service ends up at the same question: what is this actually going to cost…
Eli Gutilban
Outsourcing customer service is one of those decisions that sounds either obviously smart or obviously risky, depending on who you…
Eli Gutilban
Big brands and lean startups both outsource customer service. See who does it, why it works, and how to outsource…
Eli Gutilban
Telemarketing explained in plain English: inbound vs outbound, B2B vs B2C, the rules (TCPA, Do Not Call), whether it still…
Eli Gutilban
BPO meaning in plain English: what business process outsourcing is, the types (front, back office, KPO, ITO), what it costs,…
Eli Gutilban
BPO, call center, contact center: the terms get used interchangeably, but they are not the same thing, and confusing them…
Eli Gutilban
Inbound and outbound call centers solve opposite problems, use different skills, and are measured by different numbers. Knowing which you…
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